Doing so may result in communication being sent to your old address regarding the Redirection (even if the application has not been fully completed). If your Redirection is linked to domestic abuse, you should apply ONLY via calling us on the number indicated below.ĭo NOT apply online or at the Post Office. Learn more about preventing identity theft. Find out more about restrictions.Īction Fraud recommends that to reduce the risk of identity fraud when you move, you use Royal Mail's Redirection service to redirect your mail from your old address to your new one for at least a year. Laws and restrictions prevent us from redirecting certain items to addresses both within and outside of the UK. For mail redirected from a PO Box®, the maximum period is six months. We’ll contact you before your Redirection expires. Please be aware this will add at least an extra day to the journey of your mail. From there, it will be forwarded using our 1st Class Mail service to your new address or, using International Standard if you are moving to an address outside the UK. When your mail is redirected, it will be sent to the delivery office that serves your old address first. If you don’t, the mail addressed to those people won’t be redirected.
Make sure you tell us the different last names you want covered by the Redirection. If possible, apply at least four weeks before you move. We need at least five working days to set up your Redirection. Note: For moves involving more than 8 people apply at the Post Office®, just pick up a form in your local Post Office® and apply in branch. To give at least 5 working days’ notice of the date you want your Redirection to start.
#REQUIRED FONT SIZE FOR FRONT DOOR SIGNAGE FOR OFFICES FULL#
The full address and postcode of your old and new addresses. The names and dates of birth of everyone who needs their mail redirecting. Royal Mail’s Redirection service is only provided for mail which Royal Mail delivers to your door and not that delivered by other postal service providers. These applications must be made via post or in branch at the Post Office® with appropriate authority and documentation – please see the Special Circumstances Application Form. Redirection applications on behalf of the deceased or for people for whom you have Power of Attorney cannot be submitted online. Alternatively, you can visit a Post Office® branch to pick up a form and apply in branch. If your card is registered at your new address you will need to answer some additional security questions. For moves involving more than 8 people please apply at a Post Office® or via post using the Consumer Redirection form.įor your security, to apply online your payment card must be registered at your old or new address. Unfortunately, we can only accept online applications for up to 8 people. Such sites are in no way connected to Royal Mail and we are working with the Police and other organisations to have these sites taken down.
Royal Mail is aware of unauthorised and fraudulent websites which claim to offer the Royal Mail Redirection service. An official Royal Mail Redirection can only be obtained online via /redirection or in person from a Post Office, with the exception of Redirection linked to domestic abuse, which should only be obtained via Royal Mail telephone contact (see Keeping your identify safe > Domestic abuse section).
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